Terms of Service

Effective Date: 08/08/2025 Last Updated: 04/21/2026

Welcome to SideroCloud (“Company”, “we”, “our”, “us”). These Terms of Service (“Terms”) govern your access to and use of our hosting services, including game servers, VPS hosting, and related tools (collectively, the “Services”). By accessing or using the Services, you agree to these Terms. If you do not agree, do not use our Services.

Table of Contents

• Eligibility
• Account Registration & Security
• Acceptable Use Policy
• Service Availability & Performance
• Data & Backups
• Payments & Billing
• Refund & Cancellation Policy
• Content Ownership & Responsibility
• Third-Party Software & Licenses
• Complaints, Abuse, and Rights Reporting
• Termination
• Disclaimers
• Limitation of Liability
• Indemnification
• Changes to Terms
• Governing Law
• Contact Us

You must be at least 18 years old or the legal age of majority in your jurisdiction to create an account and purchase Services.

If you are using our Services on behalf of a company or group, you represent that you are authorized to do so.

You must provide accurate and up-to-date information when creating an account.

• You are responsible for maintaining the confidentiality of your account credentials and any activity under your account.
• Sharing accounts or reselling access to our Services without permission is strictly prohibited.

You agree to use our Services only for lawful purposes and in accordance with these Terms and our separate Acceptable Use Policy. Prohibited activities include, but are not limited to:

• Hosting or distributing malware, phishing tools, credential theft tooling, or illegal content.
• Engaging in DDoS attacks, botnet activity, network abuse, or activities that disrupt our infrastructure or other customers.
• Running unauthorized resource-intensive scripts, exploit tooling, or hostile automation that harms service performance.
• Using our Services for spamming, fraud, illegal broadcasting, unauthorized redistribution, or piracy-related content.

We reserve the right to suspend, restrict, or terminate accounts that violate these rules. Additional operational restrictions and enforcement detail are set out on the Acceptable Use Policy page.

We aim to maintain high availability of our hosting infrastructure. However, we do not guarantee uninterrupted access, as downtime may occur due to maintenance, upgrades, security events, upstream provider issues, or unforeseen technical problems.

For VPS and game server plans, resource allocations including RAM, CPU, storage, and bandwidth are based on the purchased plan. Exceeding operational limits may result in throttling, restriction, or suspension.

You are responsible for maintaining your own backups of data hosted on our Services.

• We may provide backup-related features, but we do not guarantee data recovery in the event of loss, corruption, or user error.

All fees for Services are due in advance unless otherwise stated.

• Late payments may result in suspension or termination of your Services.
• Fees are based on your chosen plan and usage.
• Billing disputes should be raised promptly through our support or billing contact paths before initiating external payment disputes.

For the current standalone policy text and billing contact path, see the Refund Policy and Contact page.

You retain ownership of content you lawfully host on our services.

• You are solely responsible for ensuring that your hosted websites, server files, game assets, mods, streams, databases, or related content comply with applicable laws and do not infringe third-party rights.

Some Services may require you to use licensed software, server binaries, mods, plugins, or media assets. You are responsible for ensuring that you hold proper licenses or permissions where required.

We are not responsible for the security, legality, or licensing status of third-party software or content you upload, run, mirror, or distribute through our infrastructure.

We maintain separate policy pages for complaints, abuse handling, copyright, DMCA, trademark, and acceptable use.

• Abuse and security reports may be submitted using our Abuse Reporting page.
• Copyright complaints may be submitted using our Copyright Policy and DMCA Policy, depending on the applicable legal framework.
• Trademark and impersonation complaints may be submitted using our Trademark Policy.
• Additional service, billing, and legal contact details are available on our Contact page.

These supporting policies supplement these Terms and help explain how SideroCloud handles operational and compliance matters for hosted services.

We may suspend or terminate your account if you:

• Fail to pay for Services.
• Violate these Terms or our Acceptable Use Policy.
• Engage in behavior that poses a security, abuse, legal, or operational risk to our systems, upstream providers, or customers.

You may request cancellation of your Services at any time through your account dashboard, subject to the cancellation terms stated in Section 6A and the published Refund Policy.

Our Services are provided “as is” and “as available” without warranties, express or implied. We do not guarantee uptime, speed, merchantability, fitness for a particular purpose, or uninterrupted availability.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, downtime, loss of profits, or business interruption.

You agree to indemnify and hold SideroCloud harmless from claims, damages, losses, liabilities, or expenses resulting from your use of the Services, including violations of these Terms, the Acceptable Use Policy, or third-party rights.

We may update these Terms at any time. Updated Terms will take effect upon posting. Continued use of the Services constitutes acceptance of the revised Terms and any referenced supporting policies, including the Acceptable Use Policy, Abuse Reporting Policy, Copyright Policy, DMCA Policy, and Trademark Policy.

These Terms are governed by the laws of India, Kerala jurisdiction, without regard to conflict-of-law principles. Where services are offered in other jurisdictions, including the United States and the European Union, SideroCloud may also respond to complaints, takedown requests, and legal compliance matters as required by applicable law.

For policy-specific routing, review the Contact page or submit abuse and rights-related matters through the Abuse Reporting page.