Policy Document
Refund Policy
This document outlines the operational, legal, and compliance terms that apply to SideroCloud hosting services and related support processes.
Last updated: August 2026
General rule
Payments are generally non-refundable. A refund may be considered only for a legitimate, verifiable reason and is subject to SideroCloud review and approval; submitting a request does not guarantee approval.
Excluded items
Renewals, partial billing periods, domains, dedicated IPs, setup fees, one-time add-ons, custom work, and services suspended or terminated for Terms or Acceptable Use violations are non-refundable.
Cancellation
You may request cancellation from your account dashboard. Cancellation takes effect at the end of the active billing term; unused time is not prorated or converted to a service credit.
Requesting help
Contact [email protected] before initiating a payment dispute so we can review the issue. Chargebacks or payment reversals made without contacting us may result in suspension or termination.