Privacy Policy

Effective Date: 08/08/2025 Last Updated: 04/21/2026

Welcome to SideroCloud (“Company”, “we”, “our”, “us”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit https://siderocloud.net and use our hosting services, including game servers, VPS hosting, our billing/client area powered by Blesta, and our server management panel powered by Pterodactyl (collectively, the “Services”). By accessing or using the Services, you agree to the practices described in this Privacy Policy.

Table of Contents

• Information We Collect
• How We Use Your Information
• How We Share Your Information
• Payments
• Hosting & Panel Data
• Cookies & Similar Technologies
• Data Retention
• Data Security
• Your Rights & Choices
• Children’s Privacy
• International Data Transfers
• Changes to This Policy
• Contact Us

1.1 Information you provide

When you create an account, place an order, open a support ticket, or otherwise contact us, we may collect information you provide, such as:

• Account information: name or company name, email address, username, and password stored securely.
• Billing information: billing address, country or state, phone number if provided, tax information if applicable, invoices, and purchase history.
• Support information: messages and information you include in tickets, emails, or other support communications.

1.2 Information collected automatically

When you visit or use our Services, we may automatically collect:

• Log data: IP address, browser type, device or operating system information, timestamps, pages visited, and referring or exit pages.
• Security data: authentication events, session identifiers, infrastructure access logs, and signals used to protect accounts and prevent abuse.

1.3 Information from third parties

We may receive limited information from service providers that help us operate the Services, typically to confirm transactions, prevent fraud, or provide core infrastructure functionality.

We use your information to:

• Create and manage your account and orders.
• Provide hosting services and enable server management via our service platforms.
• Process payments, send invoices, and confirm transactions.
• Provide customer support and troubleshoot issues.
• Maintain security, prevent fraud, and enforce our Terms of Service and Acceptable Use Policy.
• Monitor and improve service reliability, performance, and user experience.
• Comply with legal obligations and respond to lawful requests.

We do not sell your personal information.

We may share your information only when necessary to provide the Services, including:

• Payment providers: to process payments and reduce fraud.
• Infrastructure providers: datacenters, server and network providers, DNS providers, and similar vendors needed to deliver hosting services.
• Service platforms: systems we operate to provide billing, support, and server management functionality.
• Legal and safety: if required by law, legal process, or to protect the rights, safety, and security of SideroCloud, our users, or others.

We use third-party payment processors to handle payments. We do not store complete card details on the marketing site. We may receive and store limited payment-related information such as payment status, transaction identifiers, payer information supplied by the processor, invoice data, amount, currency, and timestamps.

To provide hosting services and allow you to manage your services, we may process:

• Service identifiers: server IDs, plan details, node or location details, allocations or ports, and operational configuration required to deliver the service.
• Operational metrics: resource usage and status data displayed in service panels for stability and troubleshooting.
• Security and abuse data: limited network and security logs used to protect our infrastructure, users, and legal compliance posture.

We do not intentionally access your hosted server content unless:

• You request support that requires access.
• Access is reasonably necessary for security, abuse prevention, service integrity, or legal compliance.

We may use cookies and similar technologies to:

• Keep you logged in and maintain sessions.
• Remember preferences and improve user experience.
• Help protect accounts and prevent unauthorized access.

You can control cookies through your browser settings. Disabling cookies may impact some service functionality.

We retain information only as long as necessary to provide the Services and meet legal, accounting, security, and dispute-resolution requirements, including:

• Account and service data: while your account is active and for a reasonable period after closure.
• Billing records: as required by tax, accounting, and payment dispute obligations.
• Support records: for service history, quality control, and troubleshooting.
• Security logs: for a limited period for abuse prevention, auditing, and infrastructure protection.

When information is no longer needed, we delete or anonymize it where practical.

We use reasonable technical and organizational safeguards designed to protect your information, such as encrypted connections where available, access controls, and secure password handling. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have rights to request access to, correction of, or deletion of your personal information, and to object to certain processing. You may also have rights related to portability or complaint handling. To exercise these rights, contact us using the details in Section 13.

Our Services are not intended for children under 13 or the minimum age required by your jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps.

Your information may be processed in countries different from where you live depending on where our infrastructure and providers operate. Where required, we apply appropriate safeguards for cross-border transfers and handle legal requests in line with applicable law where services are offered.

We may update this Privacy Policy from time to time. The updated policy will take effect upon posting, and we will update the published revision date. Continued use of the Services constitutes acceptance of the updated policy.

SideroCloud

Email: [email protected] Website: https://siderocloud.net Phone: +91-7907622625