Policy Document
Contact
This document outlines the operational, legal, and compliance terms that apply to SideroCloud hosting services and related support processes.
Last updated: Apr 21, 2026
General Contact Information
General Inquiries
[email protected]
Use this address for company, account, or general policy questions not covered by a dedicated reporting path.
Support
[email protected]
Use this address for service support, provisioning issues, technical questions, and operational assistance.
Billing
[email protected]
Use this address for invoice questions, refunds, renewal concerns, and payment-related disputes.
Phone
+91-7907622625
Published phone contact from the current legal materials for formal company communication.
Abuse & Compliance Reporting
Abuse / Compliance
[email protected]
Use this address for abuse, DMCA, copyright, trademark, fraud, prohibited-content, and other compliance-related reports. SideroCloud aims to respond within 24 hours.
Website
https://siderocloud.net
The company website and the linked policy pages should be used as the primary reference point for legal and compliance documentation.
Reports should include the affected IP, hostname, URL, or server identifier, a clear description of the issue, supporting evidence, and any rights-holder authority details where applicable.
Relevant Policies
Privacy Policy
How account, billing, hosting, and support data is collected and processed.
Terms of Service
Core service terms, billing rules, and account responsibilities for SideroCloud services.
Refund Policy
Rules for cancellation, refund eligibility, and dispute handling.
Abuse Reporting
Reporting path for security incidents, network abuse, rights complaints, and prohibited content.
Acceptable Use Policy
Operational restrictions for game servers, VPS workloads, hosted websites, and panel-managed services.
DMCA Policy
US-oriented copyright takedown and counter-notice process for hosted content.
Copyright Policy
General copyright complaint handling for hosted assets, websites, files, and streaming relays.
Trademark Policy
Complaint process for brand misuse, impersonation, counterfeit promotion, and misleading hosted content.
Operational Notes
SideroCloud operates as a hosting provider for game servers, VPS workloads, websites, downloadable content, and related panel-managed services. Complaint handling is based on our Terms of Service and supporting policies, with additional compliance review where required by applicable law in regions where services are offered, including the United States and the European Union.
If you are unsure whether a matter should be sent to support, billing, or abuse, start with [email protected] or review the linked policies above.